Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@trysupple.store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@trysupple.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@trysupple.store
Return & Refund Policy
We’re committed to providing you with high-quality products and an outstanding experience. If you’re not completely satisfied, we’ll do everything we can to make it right.
Returns & 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee from the date of delivery. You can return your item within 60 days for a full refund, even if it has been opened or used.
Non-Returnable Items
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Gift cards
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Final sale or clearance items
How to Initiate a Return
Please contact us at hello@trysupple.store with your order number and reason for the return. Our team will provide clear instructions and a return shipping address.
Refunds
Once we receive and review your return, we’ll notify you by email about the status of your refund. Approved refunds will be processed back to your original payment method within 7–10 business days. Please note that original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we sincerely apologize. Please contact us at hello@trysupple.store within 60 days of delivery with a photo and order details, and we will arrange a replacement or refund for you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item). We recommend using a trackable shipping service to ensure your return arrives safely.
Your satisfaction means everything to us. If you have any questions, please reach out to hello@trysupple.store — we’re always here to help!
Return & Refund Policy
We’re committed to providing you with high-quality products and an outstanding experience. If you’re not completely satisfied, we’ll do everything we can to make it right.